Last updated: 15 August 2026
Cancelling a consultation
Email info@codecraftpoint.digital with your booking name and appointment date. If we receive cancellation at least 48 hours before the scheduled start, we refund the consultation fee in full. Between 48 and 24 hours before the appointment, 50% is refundable because preparation time and the reserved slot have already been committed. Within 24 hours, the fee is non-refundable.
Rescheduling
One reschedule requested at least 24 hours ahead is available without a change fee, subject to appointment availability. A later request is treated as a cancellation unless illness, travel disruption or another exceptional circumstance makes a reasonable alternative appropriate. We assess exceptions consistently and may ask only for proportionate confirmation, not unnecessary medical detail.
No-shows and late arrival
If you do not attend and have not contacted us, the booking is non-refundable. A late session normally ends at the original time so the next client is not displaced. We will extend only where the diary permits; reduced time caused by late arrival does not create an automatic partial refund.
Work already started
Document review and written preparation can begin up to two working days before a consultation. Where you requested early performance and then cancel during an applicable statutory withdrawal period, we may retain a proportionate amount for work completed, subject to mandatory consumer law. A completed consultation and delivered follow-up are not refundable merely because the client later changes employment or relocation plans.
Custom multi-session engagements follow their accepted estimate. Work performed is payable; the unused balance is refunded after deducting agreed completed hours and non-cancellable external costs.
Deposits and purchased materials
Standard consultations are normally invoiced in full rather than booked by deposit. If a custom engagement requires a deposit, the written estimate states whether it reserves dates or funds initial preparation. Reasonable, approved third-party costs—such as a specifically requested certified translation—are non-refundable once ordered. Codecraftpoint does not sell physical products.
Service concerns and partial refunds
Tell us within 14 days after delivery if the service materially omitted agreed scope. Give enough detail for us to review the appointment note and agreed brief. We may first offer to complete the missing work within a reasonable time. If that is unsuitable or impossible, a partial or full refund may be appropriate according to the affected portion. Dissatisfaction with an employer, authority or third-party decision is not itself evidence that the consultation was defective.
If we cancel
If Codecraftpoint cancels and no acceptable replacement date is agreed, we issue a full refund, including preparation already undertaken. We are not responsible for indirect travel or accommodation costs; online attendance is available for most appointments.
Processing and method
Approved refunds are initiated within seven working days and returned by the original payment method where possible. Bank processing can take additional time. We confirm the amount and basis by email. These terms do not limit mandatory statutory withdrawal, remedy or consumer rights.